Refunds and Returns Policy
Effective Date: October 31, 2023
1. Introduction
Welcome to Bespoke & Gifted’s Refunds and Returns Policy. We understand that sometimes you may need to return a product. We’ve designed this policy to make the process as straightforward as possible for both you and us.
Please be aware, personalised items are non-refundable unless faulty.
2. Eligibility
2.1. You may return a product within 7 days from the date of delivery.
2.2. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
3. Initiating a Return
3.1. To start a return, please contact our Customer Support team via email at [email protected]. Provide your order number, the reason for the return, and any supporting information.
3.2. Our Customer Support team will guide you through the return process, including the return address and any additional instructions.
4. Return Costs
4.1. If the return is due to a mistake on our part, such as a defective product or an error in your order, we will cover the return shipping costs.
4.2. If the return is for any other reason, you will be responsible for the return shipping costs.
5. Refund Process
5.1. Once we receive the returned product and verify its condition, we will initiate the refund process.
5.2. Refunds will be issued to the original payment method used during the purchase.
5.3. It may take 5-10 business days for the refunded amount to appear in your account, depending on your payment provider.
6. Exclusions
6.1. Personalised and custom-made products are non-returnable unless they are defective or if there was an error in your order.
6.2. Products that are not in their original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
7. Contact Information
If you have any questions or need assistance with your return, please contact our Customer Support team:
Bespoke & Gifted 855 Bristol Road South Birmingham, B31 2PA Email: [email protected]
8. Changes to the Policy
Bespoke & Gifted reserves the right to update and modify this Refunds and Returns Policy at any time. The most current version will be posted on our website, and the effective date will be revised accordingly.